概要：Resume number: 231115102 Updating date: 2012-02-08 01:08:51 no photo Name: Mr. Weibo Chen Nationality: China (Mainland) Current Place: Huizhou Height/Weight: 173 cm60 kg Marital Status: Single Age: 29 years Career Objective
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Resume number: 231115102 Updating date: 2012-02-08 01:08:51 no photo Name: Mr. Weibo Chen Nationality: China (Mainland) Current Place: Huizhou Height/Weight: 173 cm60 kg Marital Status: Single Age: 29 years
Career Objective Application type: Jobseeker Preferred job title: Customer Manager: Customer manager 、 Customer Trainning Specialist: 、 Project Manager/Supervisor: Working life: 3 Title: No title Job type: Full time Expected Start date: In a month Expected salary: ￥5,000--￥8,000 Preferred working place: Guangzhou Foshan
Work experience Company's name: TCL Communication Technology Holdings LimitedBegin and end date: 20xx-05-20xx-11 Enterprise nature: Share-holding enterprisesIndustry: Communication/Telecom/Network Equipment Job Title: Customer Project Manager Job description: 1、In charge of oversea operation as a contact window.
2、Drafting products service plan;
3、Design and input service requirement, auditing and control correlative output;
4、Confirm service resource;
5、Establish swap handset and swap board BOM;
6、Establish criterions of returned handsets and returned boards;
7、Organize R&D to do analysis to the First Return handsets, provide analysis report;
8、Serves (such like MLDC) control, technology data maintenance and upgrade;
9、Repair tools’ purchasing and management;
10、Supervise project training and logistic stock;
11、Repair training to global repair centers;
12、Technical support;
13、Analyze products failure feedbacked from market, provide solutions;
14、Control quality data of return products;
15、Return data feedback.
16、As a contact window, leading oversea customer service jobs.
17、Organize correlative Dept. to execute training materiel; Reasons for leaving: Want to change environment Company's name: Foxconn Technology Co., Ltd/ DLP Projector CS DepartmentBegin and end date: 2005-02-20xx-03 Enterprise nature: Soly foreign funded enterprisesIndustry: Communication/Telecom/Network Equipment Job Title: PE、FAE、CS director Job description: 1、PE:
1)、Process management;
2)、Analysis and solve the problems on mass production, upgrade products through Rate;
3)、Preparation SOP.
2、FAE:
1)、Failure analyze for the RMA ;
2)、Products defective data from market collection , analysis and feedback.
3)、Write analytical reports and reply clients’ enquiries;
4) 、Guide the maintenance of returned goods.
3、CS Director:
1)、Reorganize the projector Customer Service Dept.(Foshan) ,assign work as well
as standardizing the management .Instruct and supervise the subordinates to finish the official daily duty.
2)、Harmonize the relevant departments to solve common problems and decide how to settle the problems which involving different departments.
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